Standard

Standard Support is an extensive range of services, available Monday through Friday, during Celestix Support business hours in a single geographic region. We recommend the Standard (8×5) support program for IT departments that deploy Celestix products as point solutions, and have sufficient technical resources to cope with normal operational issues – included in a product’s quick-start guide or operation manual. Click here to view the Celestix Standard Service Agreement.

Standard support includes

  • Reliable technical support for UAG, TMG, Celestix E / A Series
  • Basic ‘How to’ support
  • Email/Web based support
  • Proactive patch and software update notifications of authorized support contacts: 4
  • Remote hardware troubleshooting and analysis
  • Basic installation support – guided services support
  • Basic configuration – IPMI Networking