Premium

Premium Support is the appropriate option if you require around the clock support coverage or support across multiple time zones. IT departments that have larger or more complex deployments, or prefer to outsource technical resources, might consider Premium (24/7) support program. This program provides 24×7 support for Severity Level 1 issues including weekends and public holidays. All other severity level issues will be handled during local business hours.

Celestix support teams on other continents resolve issues in a continuous ‘follow-the-sun’ cycle. Click here to view the Celestix Premium Service Agreement.

Premium support includes

  • All services offered in Standard support of authorized support contacts: 6
  • Access to 24×7 global support engineers and phone line
  • Accelerated response times
  • Collaborative 3rd Party assistance
  • Advanced hardware replacement