We are here to ensure that you are completely satisfied with your Celestix Security Appliance. Feel free to browse this site for the latest information on our products. You will find most of the answers to your questions already listed here. Celestix offers a full range of support services including extensive online resources and enhanced support programs tailored to meet the needs of our customers. For more information on Celestix support options, please email to sales@celestix.com or contact your local reseller.

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Note: Celestix customers must register in order to receive their technical support client id number. Registration data helps Celestix treat customer requests more quickly. The technical support client id number is required for all calls to Celestix Technical Support (North America).

Support for

Celestix Technical Support

Celestix offers both e-mail and web-based support to customers with a valid warranty or support agreement.

Note: Celestix customers must have a Celestix Support ID or service contract to use Celestix Support Services. If you don't have a Support ID, please register your product or contact our support team.

Email Support
Please send your questions to support@celestix.com, or, you can submit an electronic request for support. Please click here to submit your request.

Be sure to include your product model and serial number, and also provide the software version number in your message (available from the System screen on your Celestix web-based management UI). We will respond as soon as possible.