Support
Celestix offers a comprehensive range of technical service offerings including remote support, on-site deployment assistance, training and professional services. Our follow the sun support operation provides technical assistance to customers globally and in real time.
Customers can log a ticket in three ways, through our web portal, via phone or by email.
Live Support (During Office Hours)
Celestix offers telephone support to customers with a valid warranty or purchased support agreement. Please review our Warranty Support Policy for product coverage. Celestix customers must have a Celestix Support ID or service contract to use Celestix Support Services. If you don't have a Support ID, please register your product or contact our support team.
Contact your reseller or regional Celestix Support Center office for live support at the following numbers:
North America, Canada & South Americas: +1 510-668-0700 option 2
Europe, Middle East & Africa: Please contact your Celestix Reseller for live support or contact +44 (0) 20 7099 2043 or +44 (0) 20 8819.5988
Asia Pacific: +65 6781-0700 option 2
India: +91-44-4299-4389
Celestix offers both e-mail and web-based support to customers with a valid warranty or support agreement.
Web Support:
Please Log a ticket to submit your request.Be sure to include your product model and serial number, and also provide the software version number in your message (available from the System screen on your Celestix web-based management UI). We will respond as soon as possible.
Email Support:
Please email support@celestix.com to submit your request.
