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| Position Title |
Support Technician |
| Location: |
Fremont, California
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Celestix Networks is a fast growing, privately held enterprise security appliance vendor offering a broad range of ready-to-deploy security appliances and turnkey security solutions. Celestix currently has a great opportunity for a Support Technician to work in a dynamic and evolving environment at their Fremont, California location. This position will primarily help customers troubleshoot technical problems with Celestix hardware/software. |
| Responsibilities: |
- Accept inbound technical support calls/emails, troubleshoot customer issues, and respond in a timely and courteous manner.
- Perform third-party interoperability testing, certifications and will aid in the creation of associated knowledge base/whitepaper documents.
- Reconstruct customer deployments and configurations in a lab setting.
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| Requirements and Qualifications: |
- Must be able to act independently without direct supervision.
- Should be detail oriented, well organized, and punctual.
- Should be a team player with excellent oral and written communications skills.
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| Preferred Qualifications: |
- Prior industry experience desired.
- Prior knowledge of customer service and support standards and procedures in information technology.
- Innate ability to analyze existing support operations and procedures, with the ability to formulate new strategies and policies.
- Familiarity with some of the following products and protocols: Microsoft Windows 2003, MS Active Directory, DDNS, DHCP. WINS, MS RRAS, MS ISA Server 2004, MS IAS (RADIUS), Red Hat Linux, and Nessus.
- Familiarity with security (firewall/VPN/etc.) products.
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| Job Requirements: |
- Off hours work (nights and weekends) may be required.
- Must be fluent in English. Bilingual ability (Spanish) is a plus.
- No H1B Visas please.
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| Compensation: |
| This new position offers a highly competitive income including: salary, stock, bonus and benefits package. |
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