Support Technician Junior

Full Time
Fremont, California
Posted 6 months ago

SUMMARY DESCRIPTION:
The qualified candidate will demonstrate the ability to perform installation, maintenance, troubleshooting, and repair for Celestix Network’s customer base on supported Network Appliance solutions over the phone and email. Strong customer service skills and the ability to explain technical matter clearly and accurately is a must. The position works under general supervision; typically reports to a supervisor or manager.  Weekend and Off-hour support may be required via Cell Phone.

RESPONSIBILITIES:

  • Resolve technical problems reported through the trouble ticket process either in email and over the phone
  • Basic Networking and Connectivity troubleshooting
  • Demonstrates the ability to install, configure, and troubleshoot roles and features of Windows servers in a Windows network environment
  • Provide Technical support assistance for customers who have deployed Microsoft Forefront TMG and UAG.
  • Documentation of support issues and resolution and solution guides.

Required Skills:

  • Hands on experience with basic Network Administration and an understanding of IP networks including routing, TCP/IP, IP addressing, Sub-netting, Switching, STP, VLAN, DHCP and DNS.
  • Routing protocols
  • Proxy servers
  • Firewalls, IDS, IPS, VPN, SSL
  • Good understanding of PKI
  • Authentication concepts especially Kerberos, SSO, Federation (ADFS), 2 Factor Authentication.
  • Effective networking troubleshooting skills specializing in remote access, VPN / SSL VPN and network security.
  • Previous helpdesk or call center work experience providing technical Support in Windows Server 2003/2008/2012 and Linux environments.
  • Excellent oral and written communication skills (creating and maintaining documentation will be required).
  • Teamwork, Creativity, Flexibility, Professionalism and a “can do” attitude is key.

 

Desired skills also include: (not required)

  • Network Administration skills in Windows NT Domain or Active Directory
  • Experienced with Windows RRAS, ISA server 2006/TMG, Microsoft UAG, Microsoft Direct Access.
  • Experienced with network appliance technology or embedded OS technologies.
  • Industry standard certifications from Microsoft, CompTIA, Cisco, Check Point, Juniper, Fortinet is a plus.
  • Basic understanding of certificate and PKI infrastructure.

 

EDUCATION/EXPERIENCE:
Qualified candidates will need to have 1-3 year’s experience in providing Network Callcenter/Help Desk Support or related experience. Network/Computer certifications valued (MCP, A+, MCSA, and CCNA). Strong communication skills with a keen sense of customer service, logical and methodical approach to problem solving, ability to explain technical matters clearly and precisely, provide technical recommendation for hardware and software issues, creation of instructional documentation and technical reference for end users and manage personal workload and meet the Help Desk service level agreement.

Full benefits offered with the position

To apply, please send your resume and cover letter (Microsoft office word format only) to jobs@celestix.com and REF. REQ# TECHJR in the subject line. To learn more about Celestix, please visit our website at www.celestix.com

Job Features

Job CategorySupport
ExperienceEntry Level

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