Feature Support Topics
- Celestix MSA Series
- -Creating a firewall policy
- -Enabling access to the Internet
- -How is MSA (TMG) different than MSA (ISA)?
The goal of our support program is to ensure your complete satisfaction with your Celestix appliances. Feel free to browse this site for the latest information on our products. You will find most of the answers to your questions listed here. Celestix offers a full range of support services including extensive online resources and enhanced support programs tailored to meet the needs of our customers. For more information on Celestix support options, please contact the Celestix Support Team or contact your local reseller.
-
Contact Tech Support Contact Now -
Submit a Ticket Submit Now -
Technical Library View Now -
Product Registration Register Now
About Service Packs and Updates and Hotfixes
Hotfixes: A hotfix is a patch that is issued to fix a particular bug. Hotfixes are issued as needed and are distributed from Microsoft's Technet knowledge base. For more information about hotfixes click here. Celestix does not re-distribute hotfixes. They are available only directly from Microsoft.
Updates: An update is a cumulative rollup of all hotfixes issued since the previous major release or service pack. If multiple updates are available for a particular release or service pack, only the most recent update needs to be installed.
Service Packs: Service packs are product releases that incorporate new functionality and cumulative rollups of bug fixes since the previous major release or service pack.
IMPORTANT: Celestix highly recommends that you create a Last Good Version on-box backup of your Celestix appliance before installing any service pack or update. If you do not backup your appliance configuration, you could lose the configuration upon installation of a service pack or update.
