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Error Events

Error events are listed with descriptions and remediation information for end users.

Event IDDescription
2001VPN connection failed: (error msg)
Restart computer; if connections fails again, inform administrator.
2002ERROR: Status :[{Status}] {exception}
General error information for reference. Usually, the client will self-resolve the error. If it doesn’t, there will usually be an accompanying error.
2003Reinitializing failed… waiting 3 seconds
General error information for reference. Usually the error will resolve when the application restarts the Celestix SecureAccess service.
2004An error is causing the client to close
Log out of the computer and log back in. If the error still occurs, reinstall the client. Inform the administrator if the new client still closes unexpectedly.
2005NLS server is not resolvable or reachable: url: {0}
  • If you are trying to connect to the network from an internal location, inform the administrator.
  • If you are connecting from an external location, the error will resolve when the VPN connection completes.
2006Proxy server settings failed
Reinstall the client, if the error still occurs, inform administrator.
2007No key in registry to set proxy server address
Reinstall the client.
2008The client cannot access the configuration file
Confirm the file SecureAccess.cfg is located in C:\Program Files\Celestix\SecureAccess. If it is missing, reinstall the client. If the file is installed in the SecureAcces folder noted above and the error persists, notify the administrator.
2009An error occurred trying to downloading the new configuration file
Log out of the computer and log back in. If issue persists, inform the administrator.
2010Protocol Error
Log out of the computer and log back in. If issue persists, inform the administrator.
2011Can’t start Client App
Log out of the computer and log back in. If the error still occurs, restart your computer. If restarting doesn’t resolve the error, reinstall the client.
2012An error occurred when creating the .pbk file
Reinstall the client.
2013Communication with local service failed, restarting communication with service
General error information for reference. Usually the error will resolve when the application restarts the Celestix SecureAccess service.
2014Unable to check license: (Message)
Inform the administrator.