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Client for Macintosh

Secure Access Client Information

The client is designed to require little if any intervention from users. It does not have an interface like some applications. Instead, it has an icon in the Status Menu area of the Menu bar.

Troubleshooting

The client normally functions automatically, but if a problem arises, see the following information for guidance.

Credential Prompts

When the client tries to connect to the network, it will use the credentials (user name and password) that were entered when the application was installed. If those credentials fail, the client will prompt for new credentials. If valid credentials do not work, check with the system administrator.

Connection Issues

If the client cannot connect to the network, check the log files for error messages which can be used for remediation.

To check logs

  1. Open Terminal.
  2. Type:

    tail -f /var/log/secureaccessd.log

  3. Review the logged events and use the event key below to determine the issue and the solution.

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